We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer the option to return the product under the following conditions:
Return Period: You have 30 days from the date of receipt of your order to request a return.
Product Condition: To be eligible for a return, the product must be in its original condition, unused, undamaged, and in its original packaging. We cannot accept returns of used or damaged products, except in cases of manufacturing defects.
Return Process: To initiate a return, please contact our customer service at [email address]. We will provide you with the necessary instructions to return the product. You will be responsible for the return shipping costs unless the product is defective or damaged upon arrival.
Refunds: Once your return is received and inspected, we will notify you by email that we have received your returned item. If your return is approved, a refund will be processed to your original method of payment within 7 to 10 business days.
2. Warranty Policy
We are committed to providing you with high-quality products. All our products are covered by a limited warranty against manufacturing and material defects under the following conditions:
Warranty Period: The warranty is valid for 12 months from the date of purchase.
Warranty Coverage: The warranty covers manufacturing and material defects. It does not cover damage caused by misuse, accidents, or normal wear and tear.
Warranty Claims: If you find a defect covered by the warranty, please contact our customer service at [email address] with details of the issue and your proof of purchase. We will guide you through the process to have the defective product repaired or replaced.
Exclusions: The warranty does not cover damage caused by misuse, normal wear and tear, or any modifications made to the product by the user.
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [email address] with a description of the issue and, if possible, photos of the product. We are committed to resolving the issue promptly, either by replacing the product or offering a full refund.
4. Non-Returnable Items
Certain categories of products are not eligible for return or refund, including:
Sale or discounted items (except in cases of defect).
Gift cards.
Customized or made-to-order products.
5. Contact Us
If you have any questions about our return and warranty policy, please contact us at return@nz-management.com. We are here to help and will do our best to address any concerns you may have as quickly as possible.
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